Is your team losing hours that AI could give back?

An API version gets retired, a field gets renamed in your CRM, a model changes how it reads a message — and the thing routing your jobs starts routing them into nothing. Someone has to catch that before your customer does. That is what the monthly fee buys.

Your own systems and your data stay exactly where they are and stay yours — we build alongside them, not on top of a copy. The automation layer runs on tooling we hold and operate, which is the part that stops working.

It is an ongoing service, not a one-off build with a bill attached. The care plan is not an upsell you can decline — it is how the thing keeps working — so it is quoted alongside the build rather than sprung on you afterwards. The tooling runs on accounts we hold and operate, which is what lets us fix a broken integration on a Tuesday morning without waiting for someone to find a password.

It comes in two sizes, and the difference is not service level. Maintain keeps what we built working: monitoring, fixes, and small changes as the business moves. Continuous is everything in Maintain plus build capacity in the month, every month, so the next thing on the map starts without raising a new scope.

In practice that means the relationship keeps paying, and we have to be worth the money every month rather than once, at signing. No annual minimum and no exit fee — if you stop, the automation winds down with it.

OpFlows is early. What going early buys you is the thing a busy firm stops being able to give: the person who builds the work sitting in your building rather than an account manager.

The diagnostic is free, takes 60 minutes, and nothing is owed either way. The discovery that follows it is priced, and credited against the build. The build is fixed scope at a fixed price, agreed in writing before the first day. The monthly figure is quoted alongside it, so the whole cost of year one is on the table before you commit to any of it.

The repeating half of a job goes to the automation: the same job retyped into three systems, tomorrow’s board rebuilt by hand, the signature nobody chased. The half that needs judgment, or a relationship, or knowing why this customer is different, stays with the person who is already good at it — with more room to do it properly.

In practice the people doing the retyping are the ones we work with most closely, because they are the only ones who know where the exceptions live. If your dispatcher is the reason the schedule holds together, automating the typing does not make them redundant. It hands back the hours they were spending on data entry and puts them on the work you actually hired them for.

Nothing we build moves money, signs anything or speaks to a customer without a person between it and the outcome, unless you decide otherwise for a named step. A person approves anything that reaches a customer. A person supplies the numbers that are judgements. A rule only changes because someone changed it, in writing. Anything the system is not confident about goes to a named person with the history attached, not into a queue nobody owns.

Every action is logged, so you can see what it did and why instead of guessing. And when something is wrong systematically rather than once, fixing it is what the monthly figure is for.